Our Policy

Respecting Each Other's Time

Missed Appointments

When you book an appointment with us, that time is set aside for you - and ONLY you. We try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and arrive for your appointment on time.

Please understand that missed appointments prevent us from catering to other clients.

That said, our policy is simple. If you do not attend your scheduled appointment, and you have not notified us at least 3 hours in advance, you will be responsible for the full cost of the treatment as booked.

Cancellations

In the event that you unable to keep your scheduled appointment with us, please contact us by phone at least 3 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your health care provider may make an exception to the above policies on those rare occasions.